Customerservice

We will explain our shop in short. Do you have a question that can not be answered with this information, please contact us: info@hbcare.co.uk. Your e-mail will be answered within 24 hours.
Naturally, you can also call us: +44 203 318 62 03.

HB Care
Aalsbergen 9
6942 SE  Didam
Netherlands

btw NL820937915B01 KVK nr 09030230

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Do you deliver worldwide? Yes we deliver to all countries in the world.

How do I order? Online shopping is very simple. In the basket you can put any number of items and mix and match various types of products. The shopping basket just lets you hold on to the items that you might want to order while you continue browsing our shelves. You can check what is in your shopping basket at any time and from any page on the site. Just follow the BASKET link at the left. If you see something you'd like to put in your basket while you are browsing, just press the ADD TO BASKET button. You are never obliged to buy anything in your basket. You can remove an item from your shopping basket at any time by going to the shopping basket page and pressing the REMOVE button next to that item or by changing the quantity. Then click Order Now. We only ask for a billing and shipping address. Now you can place orders. Would you rather not order online, you can also order by phone: +44 203 318 62 03.

Backorders & returns If you're not completely satisfied with your purchase, you may return it to us in its original condition within 14 days of your order for a complete refund. Please contact us to announce your return, by e-mail: info@hbcare.co.uk or by phone: +31 316 295357. This procedure is also applicable if you want to backorder. 

How can I pay? You can pay for your orders by either credit card (VISA, Master, Diners Club or American Express Card)

Prices The prices in the shop are stated in Euro's. Foreign Exchange Currency Converter is a multi-lingual Currency Converter with up to date exchange rates provided from leading market data contributors and is filtered for validity. To get the exchange rates for any of the 164 currencies, select the desired currencies from the lists. Click here.

Can I place my order by telephone, fax or email? You can place an order by telephoning +44 203 318 62 03. You can place an order by emailing info@hbcare.co.uk You can fax your orders to +44 203 318 62 03 (24hrs)

What is our complaints handling procedure We aim to deal with any complaints in a fair, confidential and effective manner. We will aim to acknowledge any complaint as soon as possible but always within a maximum 2 working days at the very latest. We will always try to provide a likely timescale in which we hope to resolve the problem, if we cannot solve the problem immediately. With complaints that cannot be solved in joint consultation, the consumer has the possibility to contact Stichting WebwinkelKeur (www.webwinkelkeur.nl). Stichting WebwinkelKeur will mediate for free. If there is no solution after the mediation, the consumer has the possibility to submit the complaint to Stichting GeschilOnline, the decision of Stichting GeschilOnline is binding. The consumer and entrepreneur agree with this binding decision. The submission of a dispute to the arbitration are not for free. The consumer must pay the costs of the arbitration.  Furthermore residents living in the EU can use the European Dispute resolution platform to submit a complaint in order to reach an out-of-court settlement. This platform is available on http://ec.europa.eu/odr , but we would advice to contact Stichting WebwinkelKeur first.A complain do not suspend the entrepreneur of his obligations, unless the entrepreneurs indicates in written otherwise.

Is it safe to use credit cards? A secure server webpage is different to a normal webpage. You will know you are on a secure webpage because the padlock (on explorer at the bottom and on navigator on the top toolbar) will be highlighted and closed. The web address will also change to indicate a secure server, so that it now starts with https://. When this happens you will know that any information you type into that page will be encrypted when it is sent out. What level of encryption do we use? Hairloss net makes sure the data you provide is stored safe. We do so by using Secure Socket Layers (SSL), an advanced internet security system, to protect the data you provide. This means that all your ordering information (including your name, address and credit card number) will be encrypted or jumbled up while it is in transit making it extremely difficult to read even if it is wrongly intercepted. As a result, your credit card and billing information is secure on its way to our order fulfillment center. Hairloss net is committed to protecting the privacy of those using our site and the confidentiality of the personal information which our customers provide us with. We use the information we collect to provide services and to ensure that your order is processed smoothly. We will never sell personal information or share personal information with third parties. All credit card details are kept on a secure computer. Hairloss.net uses a Digital Secure Server ID from VeriSign to provide you with the best possible protection on the Internet. If you still have any questions about the security of our site you can send any questions to the following address: info@hbcare.co.uk

Who is Hairloss shop? The team of HB Care exists of topstylists from H.B and K.K Group in the Netherlands. They have years of experience with kerastase,redken and goldwell products and their knowledge of hair and hair problems is gigantic. Their special knowledge about hair loss and Aminexil makes them unique in Europe. This is why Aminexil is the top product in our salons. If you have any problem with hair loss or hair in general, just ask our team for advice. Quality guaranteed Hans Bolder's top hairstylists are situated in The Netherlands. We have gained the necessary experience in the fashion world and trough years of cutting, coloring and perming hair in our shops. We are connected to the L'Oreal Group Esprit and use Kerastase products as main brand. Only quality products are being used and sold and we provide you with serious advice. We take care of your hair.

Convenience is the key

At HB Care you can buy simple hair care products online. From shampoo, conditioner or hair tool, you can choose from a wide range of established brands. We have years of experience in hairdressing and can help you with the right products.
 

Never without a product

Do you agree? You use the last drop of shampoo and you have no new bottle at home. HB Care has the solution. From us you get a reminder in time to order a new bottle. Handy, so for you there are no longer surprises.
 

Simple and reliable

Ordering is easy. You can choose to logging as a regular customer, or that you enter the data in only once. We will ship products as quickly as possible. Are you not satisfied with the product? Please contact us within 7 days. On our support page you can read more about this.
 

You get more benefit

By using our regular customer login, we learn more about your needs and wishes so that we can respond better. This gives you the benefit to advice new products or changes that are suitable for your hair type and you use also the  never without a product service. We have also often we special promotions. You get this message also the first.
 

Worldwide

Did you know that our products are used worldwide? From the Netherlands to Japan thousands of satisfied customers order in our shop regularly. HB Care thinks also that we should not close our eyes for a lesser global prosperity. Therefore we support Run4Schools Foundation. Run4schools finances and organizes both in school and sports care at four primary schools in the townships of Cape Town, South Africa.