Customerservice

We will explain our shop in short. Do you have a question that can not be answered with this information, please contact us: info@hbcare.co.uk. Your e-mail will be answered within 24 hours.
Naturally, you can also call us: +44 203 318 62 03.

HB Care
Aalsbergen 9
6942 SE  Didam
Netherlands

btw NL820937915B01 KVK nr 09030230

Contact Us

Contact Information

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Do you deliver worldwide? Yes we deliver to all countries in the world.

How do I order? Online shopping is very simple. In the basket you can put any number of items and mix and match various types of products. The shopping basket just lets you hold on to the items that you might want to order while you continue browsing our shelves. You can check what is in your shopping basket at any time and from any page on the site. Just follow the BASKET link at the left. If you see something you'd like to put in your basket while you are browsing, just press the ADD TO BASKET button. You are never obliged to buy anything in your basket. You can remove an item from your shopping basket at any time by going to the shopping basket page and pressing the REMOVE button next to that item or by changing the quantity. Then click Order Now. We only ask for a billing and shipping address. Now you can place orders. Would you rather not order online, you can also order by phone: +44 203 318 62 03.

Backorders & returns If you're not completely satisfied with your purchase, you may return it to us in its original condition within 14 days of your order for a complete refund. Please contact us to announce your return, by e-mail: info@hbcare.co.uk or by phone: +31 316 295357. This procedure is also applicable if you want to backorder.

How can I pay? You can pay for your orders by either credit card (VISA, Master, Diners Club or American Express Card)

Prices The prices in the shop are stated in Euro's. Foreign Exchange Currency Converter is a multi-lingual Currency Converter with up to date exchange rates provided from leading market data contributors and is filtered for validity. To get the exchange rates for any of the 164 currencies, select the desired currencies from the lists. Click here.

Can I place my order by telephone, fax or email? You can place an order by telephoning +44 203 318 62 03. You can place an order by emailing info@hbcare.co.uk You can fax your orders to +44 203 318 62 03 (24hrs)

What is our complaints handling procedure We aim to deal with any complaints in a fair, confidential and effective manner. We will aim to acknowledge any complaint as soon as possible but always within a maximum 2 working days at the very latest. We will always try to provide a likely timescale in which we hope to resolve the problem, if we cannot solve the problem immediately.

Is it safe to use credit cards? A secure server webpage is different to a normal webpage. You will know you are on a secure webpage because the padlock (on explorer at the bottom and on navigator on the top toolbar) will be highlighted and closed. The web address will also change to indicate a secure server, so that it now starts with https://. When this happens you will know that any information you type into that page will be encrypted when it is sent out. What level of encryption do we use? Hairloss net makes sure the data you provide is stored safe. We do so by using Secure Socket Layers (SSL), an advanced internet security system, to protect the data you provide. This means that all your ordering information (including your name, address and credit card number) will be encrypted or jumbled up while it is in transit making it extremely difficult to read even if it is wrongly intercepted. As a result, your credit card and billing information is secure on its way to our order fulfillment center. Hairloss net is committed to protecting the privacy of those using our site and the confidentiality of the personal information which our customers provide us with. We use the information we collect to provide services and to ensure that your order is processed smoothly. We will never sell personal information or share personal information with third parties. All credit card details are kept on a secure computer. Hairloss.net uses a Digital Secure Server ID from VeriSign to provide you with the best possible protection on the Internet. If you still have any questions about the security of our site you can send any questions to the following address: info@hbcare.co.uk

Who is Hairloss shop? The team of HB Care exists of topstylists from H.B and K.K Group in the Netherlands. They have years of experience with kerastase,redken and goldwell products and their knowledge of hair and hair problems is gigantic. Their special knowledge about hair loss and Aminexil makes them unique in Europe. This is why Aminexil is the top product in our salons. If you have any problem with hair loss or hair in general, just ask our team for advice. Quality guaranteed Hans Bolder's top hairstylists are situated in The Netherlands. We have gained the necessary experience in the fashion world and trough years of cutting, coloring and perming hair in our shops. We are connected to the L'Oreal Group Esprit and use Kerastase products as main brand. Only quality products are being used and sold and we provide you with serious advice. We take care of your hair.

FUNDS & RETURNS

Our Returns Policy

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 13/06/16. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. Before attempting to return an order you will need to contact our customer service team to request a returns authorisation number. Without this number it can be difficult to process your return meaning the process may take longer.

Your statutory rights

Our Returns Policy does not affect your statutory rights.

For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 0203 318 62 03.

Right to Cancel

You have the right to cancel this 'return and refund' policy within 14 days without giving reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by post). You may use the example model cancellation form below, but it is not obligatory. Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

Please send these return goods to :HB Care BV
Aalsbergen 9, Didam 6942SE , Netherlands

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay and not later than:

(a)14 days after the day we receive back from you any goods supplied; or

(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

(c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

Model Cancellation Form

To: HB Care BV Aalsbergen 9 , 6942 SE, Didam Netherlands

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on:

Order number:

Name of customer:

Address of customer:

Signature of customer (only if sent by paper):

Date:

What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience. We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

What should I do if my item is damaged?

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned. You can contact us through your account using the online message centre. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

How do I report a fault with my product?

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. In order to do this we ask that you contact us through your account using the online message centre. Please provide details of the fault and where possible attach pictures to  We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return. Please package the item securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

Will you refund my postage costs to return an item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

-If we sent you the wrong item

-If the item is damaged or faulty

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods. We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

Complaints

If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives at info@hbcare.nl or by s 

Convenience is the key

At HB Care you can buy simple hair care products online. From shampoo, conditioner or hair tool, you can choose from a wide range of established brands. We have years of experience in hairdressing and can help you with the right products.
 

Never without a product

Do you agree? You use the last drop of shampoo and you have no new bottle at home. HB Care has the solution. From us you get a reminder in time to order a new bottle. Handy, so for you there are no longer surprises.
 

Simple and reliable

Ordering is easy. You can choose to logging as a regular customer, or that you enter the data in only once. We will ship products as quickly as possible. Are you not satisfied with the product? Please contact us within 7 days. On our support page you can read more about this.
 

You get more benefit

By using our regular customer login, we learn more about your needs and wishes so that we can respond better. This gives you the benefit to advice new products or changes that are suitable for your hair type and you use also the  never without a product service. We have also often we special promotions. You get this message also the first.
 

Worldwide

Did you know that our products are used worldwide? From the Netherlands to Japan thousands of satisfied customers order in our shop regularly. HB Care thinks also that we should not close our eyes for a lesser global prosperity. Therefore we support Run4Schools Foundation. Run4schools finances and organizes both in school and sports care at four primary schools in the townships of Cape Town, South Africa.