Customer service

Below we will explain our shop in short. Do you have a question that are not answered with this information, please contact us by filling in the contact form below this page or by e-mail: info@hbcare.co.uk. Your e-mail will be answered within 24 hours. You can also call us at +44 203 318 62 03.

HB Care
Aalsbergen 9
6942 SE  Didam
Netherlands
btw NL820937915B01 KVK nr 09030230


Do you deliver worldwide?
Yes we deliver to all countries in the world.

Backorders & returns
 If you're not completely satisfied with your purchase, you may return it to us in its original condition within 14 days of your order for a complete refund. Please contact us to announce your return, by e-mail: info@hbcare.co.uk or by phone: +31 316 295357. This procedure is also applicable if you want to backorder. For more information go to the Return page here.

How can I pay? You can pay for your orders by either credit card (VISA, Master, Diners Club or American Express Card)

Prices The prices in the shop are stated in Euro's. Foreign Exchange Currency Converter is a multi-lingual Currency Converter with up to date exchange rates provided from leading market data contributors and is filtered for validity. To get the exchange rates for any of the 164 currencies, select the desired currencies from the lists. Click here.

Secure online payment
HB Care makes sure the data you provide is stored safe. We do so by using Secure Socket Layers (SSL), an advanced internet security system, to protect the data you provide. As a result, your credit card and billing information is secure on its way to our order fulfillment center. If you still have any questions about the security of our site you can send any questions to the following address: info@hbcare.co.uk

Complaints handling procedure 
We aim to acknowledge any complaint as soon as possible but always within a maximum 2 working days at the very latest. We will always try to provide a likely timescale in which we hope to resolve the problem, if we cannot solve the problem immediately. With complaints that cannot be solved in joint consultation, the consumer has the possibility to contact Stichting WebwinkelKeur (www.webwinkelkeur.nl) to mediate for free.

If no solution is found the consumer has the possibility to submit the complaint to Stichting GeschilOnline. Dhe decision of Stichting GeschilOnline is binding, the consumer and entrepreneur agree with this binding decision. The consumer must pay the costs of the arbitration.  

Residents living in the EU can use the European Dispute resolution platform to submit a complaint in order to reach an out-of-court settlement. This platform is available on http://ec.europa.eu/odr but we would advice to contact Stichting WebwinkelKeur first. A complaint does not suspend the entrepreneur of his obligations unless the entrepreneurs indicates in written otherwise.

Privacy
HB Care is committed to protect the privacy of those using our site and the confidentiality of the personal information which our customers provide us with. We use the information we collect to provide services and to ensure that your order is processed smoothly. 

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