Customer service

Below we will explain our shop in short. Do you have a question that are not answered with this information, please contact us by filling in the contact form below this page or by e-mail: info@hbcare.co.uk. Your e-mail will be answered within 24 hours. You can also call us at +44 203 318 62 03.

HB Care
Aalsbergen 9
6942 SE  Didam
Netherlands
btw NL820937915B01 KVK nr 09030230


Do you deliver worldwide?
Yes we deliver to all countries in the world.

Backorders & returns
 You may return items to us in its original condition within 14 days of your order. For information about returning items click here to go the Returns page.

How can I pay? You can pay for your orders by either credit card (VISA, Master, Diners Club or American Express Card) or by PayPal.

Secure online payment  
HB Care makes sure the data you provide is stored safe. We do so by using Secure Socket Layers (SSL), an advanced internet security system, to protect the data you provide. As a result, your credit card and billing information is secure on its way to our order fulfillment center. 

European Trust Mark
HB Care is a certified shop with the EMOTA European Trustmark (http://europeantrustmark.eu/en/). Online merchants with the EMOTA European Trustmark meet both national and European criteria for safe online shopping.

This means we:

Provide assurance on payment security
Confirm compliance of data protection and consumer protection rules 
Ensure accurate and timely delivery of orders
- Certify transparency of information and pricing 
Acquire guidelines and best practices for online selling 
- Guarantee against risk of fraud and non-payment • Help with redress mechanisms for dispute resolution. 

Complaints handling procedure 

We aim to acknowledge any complaint as soon as possible but always within a maximum 2 working days at the very latest. We will always try to provide a likely timescale in which we hope to resolve the problem, if we cannot solve the problem immediately. With complaints that cannot be solved in joint consultation, the consumer has the possibility to contact Stichting WebwinkelKeur (www.webwinkelkeur.nl) to mediate for free.

Residents living in the EU can use the European Dispute resolution platform to submit a complaint in order to reach an out-of-court settlement. This platform is available on http://ec.europa.eu/odr but we would advice to contact Stichting WebwinkelKeur first. A complaint does not suspend the entrepreneur of his obligations unless the entrepreneurs indicates in written otherwise.

Privacy   HB Care is committed to protect the privacy of those using our site. Click here to go to the Privacy Policy. 

Terms and Conditions To go to the Terms and Conditions page click here.  

Contact Us

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